A few weeks ago we started ordering all the normal business materials one needs to run a non-profit such as business cards, letterhead and envelopes, etc. We asked for some recommendations and few people suggested we try Overnight Prints. We were pleased with the price and service of our firsts two orders.

Yesterday our third order was delivered. I opened the package and discovered that they sent me the wrong order. I got some other companies envelopes. How depressing to know that I now have 500 envelopes that I can’t use and I had to wait two-weeks for this order. 

So of course I call Overnight Prints and explain. They were not very empathetic. They told me they could reprint our order but it would take two-weeks to deliver. So I asked a few questions:

1. Can I get a discount? No.

2. Can you provide a larger quantity of envelopes? No

3. Is there any way to expedite my order? Yes…It will still take two-weeks because of the holidays. Then they asked if I understood complexity that goes into printing envelopes?!?!

4. I asked for the phone number to the corporate office. The supervisor told me to google it. 

I requested to speak to a supervisor four-times before I finally spoke to one. She was also no help. So I asked to speak with the original supervisors supervisor! As I was being transferred the phone got disconnected. So I called back and I was told the “supervisors supervisor” does not have voicemail. They took my information and said I would get a call back yesterday; which of course did not happen. 

Needless to say I canceled my order and I doubt I will ever do business with them again. 

The question I have: “Why can’t businesses understand that they are held accountable for the work they do?”  As I told the lady yesterday, I don’t mind if you made a mistake, that is life. But please do your best to rectify the mistake and make me, the customer feel better. I don’t want to pay full-price and not get full-service. Obviously Overnight Prints does not understand that concept. 

So today I will search for a new company to work with.

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